Better Communications, Better Care
Better Care Communications offers provider training and family education to improve the eldercare experience for everyone.
About Better Care Communications
Patients
Care Providers
Care Providers
We understand that older patients benefit—mentally, physically, and emotionally—from clear and compassionate communication with their care providers.
Care Providers
Care Providers
Care Providers
We provide communication training for care providers to improve quality of care, reduce stress and burnout, and enhance the care experience for everyone.
Families
Care Providers
Families
We offer info sessions for families of older adults to help navigate the eldercare landscape and ensure their loved ones receive the care and support they need.
Our Communications Trainings and Info Sessions
Communications Training for Healthcare Providers
Communications Training for Residential Facility Administrators and Staff
Communications Training for Hospital-based Care Providers
For healthcare professionals, providing care for older adults can be a challenge. Older patients often have multiple, persistent health issues and challenges to communication such as hearing loss and dementia, and limited time and resources often present barriers to addressing patient needs. In this training, healthcare providers learn how to improve quality of care and health outcomes for older patients through effective interpersonal communication practices.
Communications Training for Hospital-based Care Providers
Communications Training for Residential Facility Administrators and Staff
Communications Training for Hospital-based Care Providers
Hospitals are seeing more and more older patients, often due to a fall, infection, or chronic disease. While hospital staff —often working long hours in a stressful environment—provide the best care possible, other health issues common among seniors, such as hearing loss and dementia, can make caring for older patients particularly challenging. This training focuses on how to use clear and compassionate communication practices to improve the hospital care experience for older patients, their families, and providers.
Communications Training for Residential Facility Administrators and Staff
Communications Training for Residential Facility Administrators and Staff
In a residential care facility, limited resources mean that staff face high levels of stress. At the same time, residents often feel helpless and confused, and family members can experience feelings of guilt, fear, or frustration that make it harder to communicate with staff about their loved ones and their care. This training focuses on how to use clear and compassionate communication practices to improve the residential care experience for residents, staff, and families.
Info Sessions for Families: Preparing for the Next Stage
As aging parents begin to need help managing their day-to-day tasks and responsibilities, family members find themselves in unknown territory. Roles change and steps must be taken to facilitate the transition. In this session, participants learn about how they can prepare for this new stage of family life.
Info Sessions for Families: Navigating Systems of Care
Info Sessions for Families: Navigating Systems of Care
Adult children of aging parents often find themselves having to navigate unfamiliar healthcare, insurance, and government systems in order to access critical resources to meet their loved ones' needs. This session helps participants understand and successfully navigate the eldercare landscape.
Info Sessions for Families: Providing Care and Support
Info Sessions for Families: Navigating Systems of Care
Lacking the knowledge and experience of a professional care provider, adult children of aging parents often feel like they have been given a job they were not trained for. This session addresses common questions and concerns related to providing support for older loved ones.
Why is effective communication important?
Research shows that effective communication among patients, loved ones, and caregivers leads to:
- higher quality medical decisions,
- improved adherence,
- reduced hospitalizations,
- better symptom management, and
- higher patient satisfaction.
Our Services
We offer high-quality, audience- focused training and information sessions delivered on site and online with flexible scheduling.