Better Communications, Better Care

Better Care Communications offers provider training and family education to improve the eldercare experience for everyone.

About Better Care Communications

Patients

Care Providers

We understand that older patients benefit—mentally, physically, and emotionally—from clear and compassionate communication with their care providers.

Care Providers

We provide communication training for care providers to improve quality of care, reduce stress and burnout, and enhance the care experience for everyone.

Families

Care Providers

Families

We offer info sessions for adult children of older adults to help navigate the eldercare landscape and ensure their loved ones receive the care and support they need.

Our Communications Trainings for Healthcare Providers

For All Healthcare Providers

For healthcare professionals, providing care for older adults can be a challenge. Older patients often have multiple, persistent health issues and challenges to communication such as hearing loss and dementia, and limited time and resources often present barriers to addressing patient needs. In this training, healthcare providers learn how to improve quality of care and health outcomes for older patients through effective interpersonal communication practices.

For Hospital-based Healthcare Providers

Hospitals are seeing more and more older patients, often due to a fall, infection, or chronic disease. While hospital staff —often working long hours in a stressful environment—provide the best care possible, other health issues common among seniors, such as hearing loss and dementia, can make caring for older patients particularly challenging. This training focuses on how to use clear and compassionate communication practices to improve the hospital care experience for older patients, their families, and providers.

For Residential Facility Administrators and Staff

In a residential care facility, limited resources mean that staff face high levels of stress. At the same time, residents often feel helpless and confused, and family members can experience feelings of guilt, fear, or frustration that make it harder to communicate with staff about their loved ones and their care. This training focuses on how to use clear and compassionate communication practices to improve the residential care experience for residents, staff, and families.

Our Info Sessions for Adult Children of Aging Parents

Preparing for Your New Role

As aging parents begin to need help managing their day-to-day tasks and responsibilities, many adult children find themselves in unknown territory. Roles change and steps must be taken to facilitate the transition. In this session, participants learn information and strategies to prepare for this new stage of family life.

Managing Your Parent's Health and Healthcare

Lacking the knowledge and experience of a professional healthcare provider, adult children of aging parents often feel like they have been given a job they were not trained for. Navigating unfamiliar health issues and complex healthcare systems can be overwhelming. This session helps participants understand and successfully navigate the eldercare landscape.

Managing Your Parent's Home and Residential Care

At some point, aging parents often need regular care and support, either and home or in a residential care facility. The change from "normal" life of familiar places, people, and routines to a new and unfamiliar life often characterized by physical limitations and dependence on others can be hard on parents and stressful for their children. In this session, participants will learn how to ensure aging parents have access to appropriate home-based or residential care.

Managing Your Parent's Legal, Financial, and End-of-Life Affairs

A large part of the role of care manager for an aging parent is managing their legal and financial affairs. Likewise, adult children are typically responsible for ensuring a parent's final wishes for end-of-life care are honored and for carrying out the necessary legal and financial tasks following a parent's death. In this session, participants will learn about managing a parent's legal, financial, and end-of-life care.

Better Communications, Better Care